loyalty. The morale and efficiency of a force reflects directly the quality of its
d. The ratio of supervisor personnel to security guard personnel should be
determined by the characteristics of each post. In small compact posts, the ratio
may be higher than at very large posts.
In general, there must be enough
supervision to enable the inspection of each post and patrol twice per shift.
Also, there must be enough backup personnel to provide for sick and annual leave.
It is also a must that supervisors be in contact with guard headquarters. That way
they can control emergencies that may arise.
Specific duties of a supervisor
include the inspection and briefing of the relief shift. This occurs prior to its
going on duty.
The supervisor must also inspect guard posts, vehicles, and
equipment. He performs these duties during visits to the posts and patrols.
Supervisor's Relationship to Security Force.
Supervisors should strive for
the creation of loyal security force. Supervisors should work to maintain a force
with high morale. Following are some ways by which this may be done.
a. Proper training and supervision.
b. Direction of the security force in an objective, businesslike manner. At
the same time, supervisors should be considerate of the personal welfare of force
c. Application of basic principles of human relations.
should be guided by the principle that subordinates are motivated in different
ways; ambition can be stirred or pride hurt by his regard, or lack of it, for their
welfare and feelings. A good supervisor must understand the needs and desires of
his security force; he represents them. They should be made to feel that he is the
one with whom they can talk and discuss their problems on a personal basis.
d. A good supervisor will develop depth in a security force.
e. A good supervisor has a nice reputation. He is honest, considerate, and
willing to listen to both sides of a grievance. He must have knowledge of his job
and the principles involved. He must have the ability to teach these principles to
his force. All of these qualities will help greatly in building confidence among
his security guards.
These traits will also aid in securing cooperation of his
guards. Specific techniques for securing cooperation include the following:
(1) Security guards should be made to feel their job is an important one.
(2) Security guards should be given a chance to express their thoughts,
likes, and interests to the supervisor.