a. As an SA, you should introduce yourself courteously to the person. Make
certain that he is aware of your identity; show your credentials if he has a doubt
as to your authority.
b. A hasty introduction or an appearance of haste at the beginning may be
It may make the person think that his presence is of little
importance and that the information he has is of little value. A few minutes spent
in a proper introduction are not wasted; this gives you time in which to evaluate
the person and the approach; the person is given an opportunity to calm down, and
is in a better frame of mind to answer questions.
14. The Opening Statement.
a. Make a general statement
case. Do not disclose any of the facts
that have been developed.
should be so worded as to create an
understanding between you. This
is a good
point on which to begin the discussion
and it gives you time in which to
b. If he is a suspect or an accused, then after making
the general statement,
you must make sure that he fully understands his rights
as set forth in the
Remember, that merely warning him
of his rights is not
enough; you must make sure that he UNDERSTANDS his rights.
You must also ensure
that the suspect has not been advised of his rights in
the past 30 days and
requested legal counsel.
15. Conducting the Interview. Your attitude and actions will usually determine the
success or failure of the interview. Be friendly and businesslike. You should get
the person into a talkative mood. Guide the conversation toward his knowledge of
He should be permitted to tell his complete story without unnecessary
Questions should be phrased so as to keep a free flow of talk.
Mentally note any inconsistencies. Obtain clarification after he has completed his
The indirect approach is generally used in the interview.
interviewee is usually aware of the reason for the interview. He is permitted to
discuss the facts rather than answer probing questions. He is encouraged to talk
about the incident and to give a true and complete account of his knowledge of it.
The more direct type of questioning is normally reserved for the interrogation.
However, it may be used when the person shows a fear, dislike, or distrust of
police officers, or does not want to talk.
The complainant should be interviewed as to whether the
crime occurred as alleged.
Be receptive and sympathetic.
Let him know that you
recognize the importance of the complaint and intend to take proper action.
tactful and open-minded toward the person and his complaint. Attempt to establish
the motive for the complaint. Be alert for any grudge or jealousy on his part, and
determine any relationship to the person accused and the facts developed.