Figure 1-6. Example of FD Form 249 (back)
f. Explain Complaints and Interviews.
(1) The rights of prisoners regarding complaints and grievances will be fully and clearly explained. The
facility commander will receive oral complaints upon request of the prisoner. He will impartially consider the
complaints and, where appropriate, take immediate corrective action. The correctional officer will promptly
advise prisoners of the actions taken regarding their complaints.
(2) The facility chaplain will interview prisoners as soon as possible during the processing phase and
advise them of the available services and activities. He should set the tone of positive acceptance essential to
correctional treatment.
(3) Prisoners who request an interview will submit on DD Form 510 (Request for Interview). (See figure
1-7.) The facility staff will give maximum assistance to prisoners in obtaining solutions to their problems.
(4) Prisoners will be granted interviews with the facility commander or other persons concerned.
Prisoners are also permitted an interview with their commander or with members of the commander's staff, as
required.
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